Principal Support Engineer
Tyk • Competitive / DOE
Principal Support Engineer
> ROLE OVERVIEW
As a Principal Support Engineer at tyk, you will be responsible for leading our support team in delivering exceptional customer experiences. You will be the technical authority on our products and services, providing expert-level support to our customers. You will also be responsible for developing and implementing support processes and procedures to ensure that our customers receive the highest level of support.
> CORE RESPONSIBILITIES
- Provide expert-level technical support to customers via phone, email, and chat
- Develop and implement support processes and procedures to ensure high-quality customer experiences
- Collaborate with cross-functional teams to identify and resolve customer issues
> HARD REQUIREMENTS & SPECS
- 5+ years of experience in a technical support role, with a focus on API management and security
- Strong technical expertise in API management, security, and cloud-based technologies
- Excellent communication and problem-solving skills
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