Renewals Specialist
INNERGY • Competitive / DOE
Renewals Specialist
> ROLE OVERVIEW
The Renewals Specialist is a new role that exists to handle renewals for customers who are happy and fully adopted. The role sits on the Account Management team and is responsible for driving the renewal timeline, leading renewal conversations, and keeping the renewal moving. The Renewals Specialist works closely with the Account Manager and Customer Success Manager to ensure a smooth renewal process. The role is a unique opportunity to join a company where your work will have visible impact, and your contributions will play a meaningful role in defining the future of a fast-evolving product, team, and industry.
> CORE RESPONSIBILITIES
Own the renewal calendar and drive the timeline, surfacing upcoming renewals to the Account Manager and CSM early enough for the pre-renewal conversation to happen on schedule, then running the renewal to signature once it's confirmed as a straight renewal
Lead renewal conversations: confirming intent, answering questions, handling straightforward pushback on terms
Keep the renewal moving. Where a customer raises a need beyond what they own today, log it and loop in the Account Manager the same day. The renewal continues unless the Account Manager decides to hold it. You're never the one deciding whether to pause a renewal
Prepare renewal quotes and drive agreements through to signature
Work your book of business by tier, not uniformly — high-value and multi-module accounts get a full touch sequence, while smaller, stable renewals are handled efficiently with lighter intervention
> HARD REQUIREMENTS & SPECS
Maintain a weekly forecast of what’s renewing, what’s wobbling and what’s, unfortunately, churning
Prepare renewal quotes and drive agreements through to signature
Work closely with the Account Manager and Customer Success Manager to ensure a smooth renewal process
Source Platform: SMARTRECRUITERS
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