Operations Lead
Clera • $180,000 - $220,000
Operations Lead
> ROLE OVERVIEW
This is an end-to-end ownership role over a core operational domain, reporting directly to the COO at an AI-native, stablecoin-based clearing and banking platform built for global fintechs and financial institutions. You will design, automate, and scale the systems that make operations run hands-off, measuring success by volume growth with flat headcount rather than team size.
> CORE RESPONSIBILITIES
- Own one operational domain end-to-end: customer operations, payment operations, or fincrime operations, running it like a product team from day one.
- Perform the manual work yourself in the first couple of months, sitting in the queue to identify exactly where processes break and defining the KPIs that prove the system works.
- Ship the first wave of automations within a few months, proving the operating model on a live cohort and driving measurable volume lift.
> HARD REQUIREMENTS & SPECS
- 3 or more years building products or processes at a bank, fintech, payments, or crypto company, or tier-1 consulting experience with regulated financial services exposure.
- Production automations or agents shipped and running in live environments today, not proofs of concept.
- Hands-on experience performing operational work such as queue management, case handling, or transaction processing to understand process pain points firsthand.
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