Customer Success Manager - EMEA

Arango • EMEA-Remote • Sep 18, 2026 •

> ROLE OVERVIEW

Drive adoption, retention, and expansion in high-value strategic accounts through consultative engagement and executive alignment. Arango delivers a unified, natively multimodel contextual data platform that powers AI agents, assistants, and applications with the unified, current, and trusted business context needed to reason, decide, and act at scale. The Arango Contextual Data Platform connects fragmented enterprise data with LLMs, copilots, and AI agents through a simplified architecture delivered out of the box.

> CORE RESPONSIBILITIES

Provide elevated level of technical support in resolving issues/bugs/upgrades
Lead onboarding & adoption with tailored success plans.
Build trusted advisor relationships with customers at executive & operational levels.
Conduct QBRs/MBRs to track ROI & business outcomes.
Identify expansion opportunities in collaboration with Sales.
Make sure all customers concerns/questions are addressed
Keep track of your customer’s open cases and work with support team to solve those
Serve as the voice of the customer into Product & Engineering.

> HARD REQUIREMENTS & SPECS

5 years of prior experience in customer-facing roles, including customer engagement, and providing technical training to customers
Experience with ticketing systems (JIRA, Zendesk, etc.)
Experience with at least one programming language, e.g., C++, Java, JavaScript
Network fundamentals (DHCP, DNS, HTTP)
Hands-on experience with Unix/Linux system administration (RedHat, CentOS, CoreOS)
Containerization with Docker and Kubernetes
Prior experience with NoSQL technologies and database systems
Strong troubleshooting skills and excellent technical communication skills (in English)
Strong root cause analysis and analytical skills
Ability to prioritize tasks in a fast-moving environment
Remaining calm in pressure situations and adapting quickly to change

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