Customer Solution Architect — Arango AI Product Suite
Arango • Competitive / DOE
Customer Solution Architect — Arango AI Product Suite
> ROLE OVERVIEW
Arango is hiring a Customer Solution Architect to be the primary professional services interface between Arango and the customers deploying our AI product suite. The role sits where solution architecture, graph data modeling, and applied AI meet. It suits someone who can hold a design conversation with a customer's chief architect in the morning and review a GraphRAG retrieval design with their engineers in the afternoon. Deep graph expertise is not optional here. It is the core of how Arango's AI suite delivers value, and the CSA is expected to be the customer's most trusted source of graph and GraphRAG design judgment.
> CORE RESPONSIBILITIES
- Own the technical customer relationship as the primary professional services contact across the full lifecycle: discovery, design, pilot, production, and expansion.
- Design target architectures on Arango's multi-model platform, including graph data models, AQL query and traversal patterns, and GraphRAG retrieval design tailored to the customer's domain.
- Build reference implementations and prototypes that prove value early: graph schema, data connectors, GraphRAG pipelines, tool and agent orchestration, APIs.
> HARD REQUIREMENTS & SPECS
- Deep graph expertise
- Ability to hold a design conversation with a customer's chief architect and review a GraphRAG retrieval design with their engineers
- Ability to guide production deployment into secure, observable services alongside the customer's engineers
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