Customer Experience Representative

Deliver timely, accurate, and empathetic support that enables traders to confidently use Prop Firm Match while maintaining trust with both customers and partner firms. This role ensures every customer interaction contributes to a positive experience and protects the reputation of PFM. The Customer Experience team is the front line of PFM, working across Intercom, Discord, and email to keep response times fast without losing quality and every ticket we close well is a small deposit in the trust traders place in PFM and in the firms we work with.