Head of Product Support

Mechanical Orchard • Worldwide • Recent

Required Tech Stack:

# Full-Stack Programming

> ROLE OVERVIEW

We’re hiring a Head of Product Support to build, scale, and lead a world-class Product Support organization. This is a strategic leadership role responsible for the full support experience across our product offering. You will define our support vision, build the systems and teams that deliver it, and partner closely with Product, Engineering, Delivery, and Sales to ensure customers experience Mechanical Orchard as reliable, responsive, and deeply technical.

> CORE RESPONSIBILITIES

Lead and Define the Support Strategy

Build Scalable Systems and Operations

Elevate the Customer Experience

Raise the Technical Bar

> HARD REQUIREMENTS & SPECS

7+ years

Own the end-to-end Product Support vision aligned to company and product strategy

Design scalable support workflows, escalation paths, and quality standards

Source Platform:

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