Customer Support Specialist
ExportData • Competitive / DOE
Customer Support Specialist
> ROLE OVERVIEW
As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and effective support to resolve their queries and issues. You will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. Our mission is to provide innovative solutions that meet the evolving needs of our customers.
> CORE RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate and concise information to resolve customer issues and concerns
- Escalate complex issues to senior support specialists or management as needed
> HARD REQUIREMENTS & SPECS
- High school diploma or equivalent required; degree in a related field (e.g. business, communications) preferred
- 1-2 years of customer support experience in a similar industry
- Excellent communication and problem-solving skills
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