Customer Support Specialist

We are scaling quickly, and as part of our growth, we are looking to add additional Customer Support Specialists to our remote and growing team. We’re looking for a proactive, technically fluent Client Support Specialist who can serve as the front line of support for our clients. You’ll work directly with customers to answer questions, resolve issues, and ensure they have a seamless experience from onboarding through ongoing use. You’ll triage incoming requests, manage support tickets, and help us deliver responsive, thoughtful service at every step. Critically, you’ll bring hands-on expertise with event tracking and marketing technology (Google Tag Manager, GA4, server-side tracking, and ad platforms such as Google Ads, Facebook Ads, etc.). You’ll be expected to be desk-ready and able to troubleshoot client tracking setups from Day One. You’ll also play a key role in building out internal processes, tooling, and documentation to ensure our support operations scale effectively.