Senior/Enterprise Customer Success Manager
Ours Privacy • Competitive / DOE
Senior/Enterprise Customer Success Manager
> ROLE OVERVIEW
Our customers are pioneers transforming how healthcare organizations approach marketing in a privacy-first world. Their success is our success - we're partners in transforming healthcare marketing, not just another vendor. We're hiring a Senior/Enterprise Customer Success Manager to own strategic relationships with our Mid-Market and Enterprise customers. You'll be the trusted partner to CMOs, marketing leaders, and executive teams navigating uncharted territory, helping them achieve measurable outcomes while maintaining the highest standards of patient privacy and compliance.
> CORE RESPONSIBILITIES
- Customer Lifecycle Ownership
- Build and maintain executive relationships with CMOs, VPs of Marketing, and C-suite stakeholders across complex organizations.
- Develop strategic account plans that align customer business objectives with platform capabilities
> HARD REQUIREMENTS & SPECS
- Genuinely love building long-term relationships as a trusted partner
- Passionate about healthcare's unique privacy and compliance challenges
- Take ownership and find creative solutions independently
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