Customer Support Specialist
Paylocity • Competitive / DOE
Customer Support Specialist
> ROLE OVERVIEW
Customer Support Specialists provide timely and effective support to our clients, ensuring their needs are met and issues are resolved. This role is part of a collaborative team that works together to deliver exceptional customer experiences. Our mission is to empower our clients to achieve their goals through innovative solutions and personalized support.
> CORE RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and concerns in a fair and efficient manner
- Provide product and service information to customers, including features, benefits, and usage
> HARD REQUIREMENTS & SPECS
- High school diploma or equivalent required
- 1-2 years of customer support experience
- Excellent communication and problem-solving skills
Is the AI extraction inaccurate? Report an issue