Forward Deployed Engineer

We're hiring a Forward Deployed Engineer to work shoulder-to-shoulder with customers and turn their hardest problems into software. You'll work directly with customers to understand messy problems, explore data, prototype quickly, prove the solution works, then engineer it into something we confidently run in production. This is not a hand-off role, and you'll own the technical solution from customer discovery through prototype, rigorous validation, production, and iteration. You'll turn what you learn into reusable parts of the Shovels platform. You'll work with a customer to learn their business, data, and workflows deeply enough to find problems they may not know how to articulate yet. You'll build production solutions, prototype fast, then prove it works, and turn one-offs into product. You'll own the full loop: customer, discovery, build, production, measure, learn, build again. You'll stand behind the numbers and build with AI agents.