Customer Support Specialist
Zepto • Competitive / DOE
Customer Support Specialist
> ROLE OVERVIEW
As a Customer Support Specialist at zepto, you will be responsible for providing top-notch support to our customers through various channels. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Our mission is to empower our customers to achieve their goals through innovative solutions and personalized support.
> CORE RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues in a fair and efficient manner
- Provide product information and demos to customers to help them make informed purchasing decisions
> HARD REQUIREMENTS & SPECS
- 1+ year of experience in customer support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
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